Welcome to the Guiding Care family. Either you are new or an existing participant, we hope you find the information on this page useful. If you would like more information or would like a copy of the forms here sent to your email, please click HERE
Service Information Guide
- How to file a complaint and give feedback
- What happens when there is an incidence
- What is a Service Agreement
- The privacy of your information
- Your rights
Complaints and Feedback
Please use the form below to contact us, and we will acknowledge the receipt of your message within 24 hours or the next business day. We will aim to resolve your complaints as soon as possible and keep you updated with our investigations.
You could either use the attached detailed Complaint and Feedback Form and email it to us via email@example.com
Use the online form below
Using Disability Advocates
Disability advocates act, speak or write to promote, protect and defend the human rights of people with disability.
You or your carer are able to use advocates while dealing with the NDIS or other Service Providers
Click HERE for a list of organisations providing advocacy services. We can also also speak to these organisations on your behalf
Internally, someone you trust can also be your advocate when you talk to us, they could be your partner, father, mother, brother, sister, child, or friend. You will have to fill out a form to appoint an advocate to liaise with us on your behalf.
Please download the attachment below to nominate an advocate